These guidelines detail what we are doing to ensure your time away from home is safe. Our detailed plan can be seen below. It will mean we have to do things differently, some of our usual standards and levels of hospitality will temporarily be amended but, rest assured, we will still be putting you first, doing whatever we can to make your time with us enjoyable but all wrapped in a package to keep you, and our hard-working and extremely dedicated team members safe. We know you trust us and we will create a safe environment for all.
On May 17th 2021, we're glad to be able to say that The Waterfront Hotel will once again be open. Guest and employee wellbeing will be our top priority and we've made some changes to make sure that your stay, is a safe one.
Watch the video, to see all that we've done, but most of all, we look forward to having you back.
Trust forms the basis of your SafeStay with us and we have spent time ensuring that every element of your stay is as safe and as relaxed as it can be. We will not compromise with the safety of our guests or our team members and we hope that you will respect the guidelines in place.
Residential golf groups can be of no more than 6. Any current bookings will be asked to reduce numbers to 6 or cancel their booking.
All residential groups will be reminded of our policy; they can eat, drink and socialise as a group of 6 but cannot change the group they are in and cannot join another group.
We have been working hard to ensure you feel safe and confident when staying with us. We have gained 3 accrediations across the resort for being Covid Secure. Quality in Tourism, Safe, Clean and Legal, The MIA accreditation AIM Secure and the lastest AA Covid-19 Confident. All these outside trusted bodies consider us safe and Covid secure. You can trust us with your stay.
We now have self-check-in kiosks at reception for a contactless check-in.For a completely contactless checkout, you can use our express check-out service
Around the hotel you’ll notice floor markings, posters, banners & perspex protective screens. Please adhere to the guidelines and keep a safe distance from others.
We have ensured extra sanitising, more space between diners and have developed a new food ordering portal for low contact dining.
Bedrooms are deep cleaned before every stay and all non-essential items have been removed. After the deep clean your room is sealed and nobody will enter before your arrival. Housekeeping will only enter again if your stay exceeds 3 nights.
We’ve increased cleaning and sanitation for all areas focusing on high traffic areas and guest touchpoints. Also notice our hand sanitiser dispensers placed around the hotel.
We’ve removed the need for cash payments across site. All your payments can be made by debit and credit card.
We have been working hard on a number of things to minimise contact and to make things safer and more efficient in the future. Self-check-in kiosks will be available at all venues, a new online food ordering portal with online payment and a completely cash-free environment are just a few of the changes we have made...
We have spent a lot of time looking at new cleaning regimes, high traffic areas and main guest touchpoints. Your bedroom will be deep cleaned before your arrival and sealed to ensure safety. Non-essential items will be removed from the bedrooms to reduce possible contamination areas, and housekeeping will not enter again unless your stay is longer than 3 nights.
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